+ Cancellation Policy

Fitness Alive has a 24-hour cancellation policy for most services:

• If you cancel your appointment with at least 24 hours notice, this is an early cancellation and it is eligible for a make-up or return of service pass for rebooking later.

• If you cancel your appointment with less than 24 hours notice, this is a late cancellation and it is not eligible for a make-up or rebooking.

Instructions for cancelling services are found here.

Policies may vary for services like lap swimming, camps, fitness classes and aftercare. See the webpages for those services to understand their cancellation policies. Or, scroll to the bottom of this page to see all cancellation policies for all service types.

+ Sick Policy

A last-minute cancellation due to illness — just like any cancellation with less than 24 hours notice — will be treated as a late-cancel and is not eligible for a make-up.

We understand this can be frustrating as a parent; we have kids, too, and know they sometimes just wake up sick! However, as a business, we need to honor our instructors' time and pay them for coming in for your lesson. Thank you for understanding.

Please also note that, to protect the health of our staff and other clients, Fitness Alive reserves the right to refuse services to swimmers who show symptoms of illness, at our discretion. They will be asked to leave the facility and are not eligible for a make-up.

In the event that a Fitness Alive coach is sick and needs to call out last minute, we will do everything we can to provide a sub. You will be notified about any substitutions. In the event that a sub is not available, you will be given a make-up you can schedule on your own for a later date.

+ Locker Room Policy

1. All children must be accompanied by an adult in the locker room.

2. Swimmers over age 6 are not permitted in opposite gender locker rooms. Please change in the Family Changing Room and Restroom.

Both pool locations have private family bathrooms. These have been provided to allow a place for parents to assist children with changing in situations when children are too old to enter a locker room. The Family Bathroom at the South Philly pool is located on the opposite end of the deck from our front desk. In Center City, the Family Bathroom is in the hallway on the way to the pool deck. If you need assistance, our deck supervisors would be happy to show you where they are.

If swimmers or families are found to repeatedly violate these policies, we will need to take action including suspending swim lessons.

+ Swimmer Drop-off Policy

A “drop off” is defined as leaving your child at Fitness Alive without your supervision for any reason and for any amount of time, including but not limited to finding parking, running an errand, parental/guardian exchanges, etc.

To be eligible to drop off your swimmer, we require the following:

1. Your swimmer must be at least 10 years of age.
2. Swimmers who are being dropped off must be signed in at the front desk by their parent/guardian.
3. When your swimmer leaves, they must be signed out at the front desk by a parent/guardian. Your child will not be permitted to leave unless they are signed out.
4. Dropped-off swimmers are only permitted to use the family changing bathrooms, as they cannot enter a locker room without a parent/guardian present.

We understand that parking can be tough depending on the time of day and location that you are headed to. However, we cannot allow for any swimmers to walk in without a parent or guardian, even if you are just going to find parking. We recommend planning to arrive at the facility 15 minutes prior to when your lesson starts to allow for parking and walking over to the pool.

Any child who is under the age of 10 years old and sent to the pool deck without a parent will not be permitted to swim. They will be sat next to the deck supervisor until their parent or guardian arrives at the facility.

Any swimmer who is dropped off who participates in disruptive or unsafe behavior is liable to lose their drop off privileges at management’s discretion.

+ Inclement Weather or Facility Emergency Cancellations/Closures

In the event of inclement weather or a facility emergency, Fitness Alive will determine if we need to cancel lessons or close early/open late by 1pm on weekdays and 8am on weekends. Any schedule changes or closures will be communicated to via email, text and at the top banner on our website.

If cancellations/closures are deemed necessary, clients will be early-canceled with no penalty. The lesson or class token will be returned to your swimmer's account so you can book a make-up later. Make-ups must be completed before the end of the session term. We will not offer refunds for weather cancellations.

If Fitness Alive is open but a client decides to cancel their lesson, this will be a late cancellation, meaning it is not eligible for a make-up.