+ Weekly Bookings for Fall, Spring & Summer Sessions

Fitness Alive has a 24-hour cancellation policy. Cancellations must be submitted in writing.

• Early cancellation with at least 24 hours notice - Eligible for a make-up.
• Late cancellation with less than 24 hours notice, and no-shows - Not eligible for a make-up.

Each session is allotted a certain number of make-ups determined by the session length. Please see the Session Info Page for more details.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

How to Cancel: You submit a request here and we cancel for you. If you are early canceled, you will be sent a link to schedule a make-up in your cancellation confirmation email.

+ Drop-in Lessons

Fitness Alive has a 24-hour cancellation policy.

• Early cancellation with at least 24 hours notice - Your prepaid credit will go back on your account so you can book a new swim time.
• Late cancellation with less than 24 hours notice, and no-shows - Your prepaid credit will be charged in full and you will not receive a refund or ability to rebook.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

How to Cancel: You can self-cancel drop-in appointments in Mindbody. Follow the instructions here.

+ Summer Camps

Cancellation Policy

If you need cancel your child's camp enrollment, you must do so in writing to camp@fitnessalivephilly.com. You will not be charged any future payments owed; however, refunds will not be given for any payments already made.

** Therefore, if you need to withdraw your child from camp, you should do so before the balance paydates below so that you are not charged.**

The balance payment schedule is:

• June Camps: Balance due June 1
• July Camps: Balance due July 1

Enrollment Change + Sick Policy

If you need to change your camp dates after you register, we can make accommodations as long as there is space available in a different week. Please email us ASAP at camp@fitnessalivephilly.com to inquire.

If your child becomes ill and cannot participate in camp, we may be able to offer you enrollment in a different camp week, or a credit to use for a future camp (including Day-Off Camps). We may ask for a doctor's note in this case. Email us at camp@fitnessalivephilly.com.

How to Cancel: Submit your cancellation request here.

+ Lap Swimming

All lap lanes must be booked in advanced through our online system. Cancellations made within less than 12 hours of your scheduled lane reservation, or no-shows, will be subject to a $5 cancellation fee.

+ Fitness Clases

There are no refunds for class cards or unused class credits. In addition, due to the limited swimmer capacity, the following cancellation policies will be strictly enforced:

• Cancellation with at least 12 hours notice - no additional charge (prepaid class credit, placed back on account for future use). To cancel your class reservation, log in to your Mindbody account and cancel from your Schedule tab. Or, cancel from the Mindbody app.

• Cancellation with less than 12 hours notice - class credit charged and no refund. Lap Members will be charged a $5 late-cancel fee for group fitness classes.

• No-shows - class credit charged and no refund. Lap Members will be charged a $5 no-show fee for group fitness classes.

+ Adult Drop-in Swim Classes / Open Practice

Fitness Alive has a 24-hour cancellation policy. No exceptions.

There are no refunds for class cards or unused class credits. You can cancel your reservation through your Mindbody profile or in the Mindbody App.

• The following cancellation policies are strictly enforced:

• Cancellation with at least 24 hours notice - no additional charge (prepaid class credit placed back on account for future use).

• Cancellation with less than 24 hours notice - class credit charged and no refund.

• No-shows - class credit charged and no refund.

+ Adult Intensive Swim Classes

Due to the nature of a recurring enrollment for a class cohort, there are no refunds, transfers or credits for missed classes for any reason.

If you sign up and later decide you don't want to attend class, you must provide written notice at least 2 weeks before your class-block start date and we will remove you from class and provide a refund for payment. If you cancel with less than 2 weeks notice, you will not be refunded the class fee. You can send your cancellation to appointments@fitnessalivephilly.com.

+ Baby Bubbles

There are no refunds for this class. In addition, Fitness Alive has a 24-hour cancellation policy:

• Cancellation with at least 24 hours notice - no additional charge (prepaid class credit, placed back on account for future use)
• Cancellation with less than 24 hours notice and no-shows - class credit charged and no refund.
• To cancel your class reservation, please email appointments@fitnessalivephilly.com.