cancellations for Weekly recurring bookings

These policies and instructions are for swimmers enrolled in weekly private or semiprivate swim lessons or Swim Skills/Narwhals classes during Fall, Spring or Summer Sessions. These are recurring lessons and classes booked by Fitness Alive as part of a monthly-tuition-based session.

Cancellation Policies

Fitness Alive has a 24-hour cancellation policy:

  • If you cancel your appointment with at least 24 hours notice, this is an early cancellation and it is eligible for a make-up.

  • If you cancel your appointment with less than 24 hours notice, this is a late cancellation and it is not eligible for a make-up.

If you are in a semiprivate swim lesson — 2 swimmers, 1 instructor — please note this ADDITIONAL CANCELLATION POLICY:

Early Cancellations for Semiprivates:
If one partner in a semiprivate early-cancels a lesson, the entire lesson will be early-canceled for both partners. This means the second partner will not be able to keep the lesson time as a private on the date that was canceled by their partner.

Late Cancellations for Semiprivates:
If a semiprivate partner late cancels or no-shows, this is considered a “charged” lesson so the semiprivate partner who did not cancel can keep their normal lesson time and swim on their own.

» Are you trying to cancel a ONE-TIME DROP-IN? «

You can self-cancel from your Mindbody Account by following these instructions.

How to Cancel a Weekly Booking

You can self-cancel an upcoming appointment through the Fitness Alive Portal by clicking the button below. Scroll down for a video tutorial if you need help self-canceling.

If you wish to terminate all future lessons and all future payments, you must submit your termination request at least 2 weeks before your next billing date. Requests must be submitted in writing to appointments@fitnessalivephilly.com. Please note that cancelling all your lessons through the portal will NOT remove your future payments.

How to Cancel an Upcoming Reservation:

How to book a make-up: