cancellations for Weekly recurring bookings
This form is for swimmers enrolled in weekly swim lessons or Swim Skills/Narwhals classes during Fall, Spring or Summer Session. These are recurring lessons and classes booked by Fitness Alive as part of monthly tuition-based session.
Fitness Alive has a 24-hour cancellation policy:
If you cancel your appointment with at least 24 hours notice, this is an early cancellation and it is eligible for a makeup.
If you cancel your appointment with less than 24 hours notice, this is a late cancellation and it is not eligible for a makeup.
If you are in a semiprivate swim lesson — 2 swimmers, 1 instructor — please note this ADDITIONAL CANCELLATION POLICY:
• Early Cancellations for Semiprivates:
If one partner in a semiprivate early-cancels a lesson, the entire lesson will be early-canceled for both partners. This means the second partner will not be able to keep the lesson time as a private on the date that was canceled by their partner.
• Late Cancellations for Semiprivates:
If a semiprivate partner late cancels or no-shows, this is considered a “charged” lesson so the semiprivate partner who did not cancel can keep their normal lesson time and swim on their own.
» Are you trying to cancel a ONE-TIME DROP-IN? «
You can self-cancel from your Mindbody Account by following these instructions.
Fall 2024
Weekly swimmers in Fall Session 2024 can self-cancel through the new Fitness Alive Portal. Below is a video tutorial if you need help self-canceling.