+ I’m coming to your facility for the first time! What do I need to know?

Read this!

+ How big is your pool?

Our pool at Fitness Alive Center City is just shy of 25 yards in length and ranges in depth from 3 feet to 5.5 feet. We have five swimming lanes. Our pool is chlorine and heated to 84 degrees.

+ Do I need to sign up for a lane in advance?

Yes. We require advance lane reservations for members as well as for those doing a trial drop-in. You can reserve a lane by clicking here; you must be logged in to your Mindbody account and have an active membership to reserve a lane. If you are purchasing a trial, you must purchase the pass first and then book your lane reservation.

Lane sign ups are scheduled in 30-minute increments, and sign up opens 1 week in advance of the booking date. For example, if you want to book a lane for next Thursday, registration will open this Thursday. Those using trial passes may book one 30-minute slot on their trial pass. Members may book up to two 30-minute slots per day, for one hour of swim time.

+ What if I don’t come to my lane or class reservation?

A $5 fee will be assessed for each unused reservation. 

+ What if I need to cancel my lane or class reservation?

You may cancel your reservation here, as well as via the Mindbody mobile app, just as you would for scheduling your reservation. Cancellations made within less than 12 hours of your scheduled lane reservation will also be subject to a $5 cancellation fee.

+ How long is the membership for?

This is a month-to-month membership, so fees are billed monthly to your credit card on your signup day. So, for example, if you sign up on the 10th, you will be charged next month on the 10th.

+ How do I cancel my membership?

Please give us 30 days written notice before your next payment date and we will terminate your membership. If we receive your cancellation with less than 30 days notice, you will be charged an additional month’s fee. Need to pause your membership? You may do so for up to 2 consecutive months. Again, give us 30 days written notice and we will gladly hit the pause button. We do not offer refunds on partial membership months. Memberships can be paused or canceled by emailing us at brian@fitnessalivephilly.com.

+ Can I share my membership with another person?

Sorry, no. Your membership is for you only and cannot be shared with another individual. If you have a friend or family member (aged 18 or older) who would like to try out our pool, they can book a one-time trial pass.

+ Can I try out your pool before I commit to a membership?

Yup! We offer a one-time, 30-minute trial drop-in for you to use during lap swimming hours. It’s $15 for the pass. This allows you to check out our pool before you decide to join us as a member. Please note the pass expires 30 days after the purchase date, and there are no refunds. You can purchase a trial pass here.

+ Are Fitness Classes included in my membership?

Yes. Eight classes per month are included in the Silver membership, while Unlimited classes are included in the Gold. See the class schedule here.

Please note our Fitness Classes often fill to capacity. If you arrive at the pool without a reservation and class is full, you will be turned away. Therefore we strongly recommend that you reserve your classes in advance.

+ Will there be children in the water during lap swimming times?

Nope. The pool is reserved exclusively for adults during lap swimming hours, and all lap members must be aged 18 or older. There may occasionally be an adult coaching session during lap swimming times.

+ I’m a lap member and my child is enrolled in swim lessons at Fitness Alive. Can I swim while he/she is has a lesson?

No. Lap swimming is allowed only during our Lap Swimming Hours.

+ Do you offer swim coaching for adults?

Yes. We offer private swim lessons and small-group swim classes for adults. Both private coaching and classes are an additional fee on top of the membership.

+ Do you offer day passes for lap swimming? What about guest passes if I want to bring a friend?

At this time, we do not offer day passes or guest passes. We do offer a one-time trial for those interested in lap swimming who want to try out the facility before committing.